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Case Studies

Data platforms, governance, and internal tools that ship

If you’re hiring for complex internal platforms or operational analytics, email me: organizewithrich@gmail.com

1) Decision Intelligence + Governance Program

TPM-style lead, Data & Analytics
Official title: Business Analyst (Contract)

The problem

Decision-making relied on disconnected sources, manual data pulls, and inconsistent metric definitions, making it hard for leadership to prioritize investments with confidence.

What I led

  • Cross-functional delivery: coordinated analysts, data scientists, and engineers to ship forecasting + decision tooling.
  • Metric + governance foundations: definitions, stewardship, automated quality rules, and executive-ready scorecards.
  • Platform integration: API-driven pipeline into a data platform to reduce manual prep and improve repeatability.

Outcomes

  • Supported ~$10M in annual prioritization decisions
  • Contributed to ~17% reduction in incident risk
  • Reduced manual data-prep time by ~60%
  • Established a shared KPI framework used in leadership review cadences

2) Global Enablement Platform Consolidation (Skilljar)

Technical Program Manager, Customer Education Platform
Official title: Learning Experience Application Manager (Full-time)

The problem

Learning/enablement experiences were fragmented, costly, and difficult to operate at global scale, especially for reporting and admin workflows.

What I led

  • Consolidated legacy assets into a single Skilljar-based platform and ran cross-functional delivery.
  • Defined MVP scope, requirements, and delivery plan; removed blockers across UX/Eng/CS.
  • Built reliability + operations practices (incident and release playbooks).

Outcomes

  • Shipped MVP in 6 weeks
  • Supported 70K+ global users
  • Avoided $300K+ in planned vendor spend
  • Maintained 99.9% uptime
  • Reduced content management effort by ~40% via self-service admin tooling

3) Business Technology Programs (ERP / HRIS / Enablement)

Program leadership across internal systems

Example programs

  • ERP modernization discovery (Finance & Procurement): process mapping, stakeholder alignment, vendor evaluation readiness, demo tooling.
  • HR systems + learning tech rollout: vendor selection, configuration, change management, adoption and self-service enablement.
  • Oracle EBS enablement + QA: training system build, adoption measurement, defect logging, and quality improvements tied to go-live readiness.

Outcomes across these programs

  • Faster alignment through high-velocity discovery artifacts (process maps, evaluation rubrics, scripts)
  • Improved adoption via workflows, enablement, and self-service documentation
  • Reduced support burden through clearer processes and operational tooling

Technical toolkit (keywords recruiters search for)

  • Program delivery: cross-functional program leadership, dependency management, delivery cadence, risk tracking
  • Governance & metrics: KPI frameworks, data quality rules, stewardship, executive reporting
  • Platforms/tools: Jira, Confluence, GitHub, SQL, Tableau/Power BI, Collibra, Palantir Foundry, Skilljar

Contact

Email: organizewithrich@gmail.com
LinkedIn: linkedin.com/in/richcouch
Resume: View resume