Richard Couch

Senior Program Manager

I lead enterprise
systems change.

I lead teams through complex launches, then make sure people can work with what we deliver.

Currently at PG&E · Leading regulatory reporting across teams.

Richard Couch smiling, wearing glasses and a purple shirt
LinkedIn · Sales Solutions Learning CenterPlatform delivery & operations · 2020 to 2022

A new Learning Center.Six weeks to launch.

I led a 10-person cross-functional squad across UX, engineering, and customer success through the MVP launch and migration.

>$300K

in vendor-extension costs avoided

Read the platform case

My role in delivery

  • Shape a workable launch.

    I worked through design and desktop/mobile content decisions, adjusted scope, and sought additional people.

  • Work through the dependencies.

    When an authentication integration wasn’t collecting expected data, I coordinated the resolution with internal and vendor engineers.

PG&E · Analytics program leadership

Existing reports.
Unanswered questions.

Leaders needed answers for planning and investment. I reviewed 20 recurring reports to establish what they covered and where new analysis was needed, then used that distinction to guide the analytics roadmap.

The program informed about $10M in annual investment and prioritization decisions. Technical specialists developed the analyses and models.

Read the analytics case

Chelan County PUD · ERP discovery

Before choosing a system, make the work clear.

At Chelan County PUD, I led Finance and Procurement discovery for an ERP modernization, producing 25+ current-state process maps and helping prepare stakeholders to evaluate vendors.

Read the ERP discovery story
Earlier work at DENSO · Where the process and software didn’t match

Preparing people to use Oracle EBS exposed gaps between documented processes and the software. I interviewed subject-matter experts, checked the documentation, and raised functionality and usability issues with implementation engineers. Training was my main focus: I created interactive instructions and helped teammates use the same authoring approach.

More about my work

Personal projects with Codex

Building workflows I can inspect and improve.

I use Codex to build tools for my own job search and document review. I set the requirements, guide development and check the results, with original records preserved and decisions kept available for review.

Explore the personal projects

Let’s talk about the work.

I’m interested in senior program roles where I can own the roadmap, align teams and carry enterprise systems change through delivery and ongoing operations. U.S. remote or light Bay Area hybrid.