PG&E analytics portfolio
Led forecasting, service-center analysis, KPI design, reporting, and data-quality work. In one workstream, the technical team produced 54 models, informing about $10M in annual prioritization decisions.
Résumé
Richard Couch
Senior Program Manager for enterprise systems and data programs
Albany, CA · organizewithrich@gmail.com · (510) 480-9488
Summary
Senior Program Manager with 9+ years leading enterprise systems, data, and regulatory work at PG&E, LinkedIn, and public utilities. Known for clarifying who owns what and giving business and technical teams a practical path through complex work. Experience includes regulated reporting, analytics programs, ERP discovery, and enterprise platform launches.
Selected impact
70K+ users in six weeks
At LinkedIn, led a 10-person squad that launched Skilljar and avoided more than $300K in planned vendor spending. Operating playbooks helped sustain 99.9% uptime.
20 recurring reports reviewed
Found overlap across daily, weekly, and monthly Corporate Security reporting. The inventory guided clearer KPI definitions and system-integration planning.
Core capabilities
Program management: Cross-functional delivery, requirements, roadmaps, risk and dependency management, vendor coordination
Systems and data: ERP modernization, data governance, KPI and reporting design, UAT, launch readiness, change management
Tools: Palantir Foundry, SQL, Tableau, Power BI, Jira, Confluence, Oracle EBS, Skilljar, Zoho People
Professional experience
Senior Program Manager, New Business Energization & Regulatory Reporting
PG&E
- Lead PG&E's SB 410 and AB 50 New Business Energization reporting program. Coordinate Operations, Analytics, Regulatory, Legal, and Reporting teams to produce the required data and narrative.
- Resolve unclear requirements and source-data gaps by setting definitions, acceptance criteria, QA controls, and owners. Raise filing risks and blocked dependencies early enough for leaders to act.
ERP Modernization Program Lead
Chelan County PUD
- Led Finance and Procurement discovery for an ERP modernization. Delivered 25+ current-state process maps, often the same or next day, and converted workshop feedback into decisions, owners, and timelines.
- Built the scoring sheets, demo scripts, and question logs used to compare vendors consistently. The program sponsor recognized the speed and clarity of the work.
Program Manager, Data & Analytics
PG&E
- Led Corporate Security's analytics program and set priorities across forecasting, service-center analysis, KPI and dashboard design, reporting, and data quality.
- The technical forecasting team produced 54 models covering 18 site types and three activity categories. The work informed about $10M in annual investment-prioritization decisions.
- Reviewed 20 recurring reports, from daily summaries to monthly leadership reporting. The inventory exposed overlap and guided clearer KPI definitions and system-integration planning.
Technical Program Manager, Customer Education Platform
- Consolidated legacy learning content into one Skilljar Learning Center for 70K+ users and led its implementation, migration, and post-launch support.
- Led a 10-person squad across UX, Engineering, and Customer Success. The team launched the MVP in six weeks and avoided more than $300K in planned vendor spending.
- Added advanced search and filtering, localized the platform into seven languages, and gave administrators self-service tools. Content-management effort fell about 40%, and engineering ticket volume declined.
- Created incident-response and release playbooks that helped sustain 99.9% uptime during outages, integrations, and upgrades.
IT Project Manager, Oracle EBS Implementation Readiness
DENSO
- Led training and implementation readiness for Oracle EBS Order Management. Converted current and future workflows into role-based training, test scripts, and operating guides.
- Created 350+ training slides, trained 60+ users directly, and supported the wider go-live.
- Coordinated DENSO subject-matter experts and IBM's implementation team through UAT, defect tracking in Jira and TestRail, and launch preparation.
HR Systems Project Manager
FibroGen Inc.
- Implemented and administered Zoho People for 150+ employees. Configured employee data, self-service workflows, custom forms, and reports from HR requirements.
- Tested workflows, wrote administrator and user guides, and led rollout workshops.
- Supported the evaluation and rollout of TINYpulse and LinkedIn Learning alongside Zoho People, coordinating HR, users, and vendors.
Principal Product Consultant
RichCouch.com
- Help clients choose and implement SaaS tools, redesign workflows, and automate recurring reporting.
- Define practical data ownership and reporting standards so teams rely less on spreadsheets.
- Recover stalled implementations by clarifying requirements, decisions, and responsibilities across clients, vendors, and engineers.
Education
B.A., Interdisciplinary Studies, University of California, Berkeley