01. LinkedIn · Sales Solutions Learning Center
A new Learning Center. Six weeks to launch.
Technical Program Manager, Customer Education Platform
LinkedIn · February 2020 to August 2022
I led a 10-person cross-functional squad through the Skilljar MVP launch and migration, avoiding more than $300K in vendor-extension costs. I then continued to own the roadmap and operations of the Sales Solutions Learning Center, serving 70K+ users.
A deadline with consequences
LinkedIn Sales Solutions delivered learning content, webinars and workshops through several systems. Bringing that experience into one Learning Center required a migration within six weeks. Missing the window would have required a vendor extension costing more than $300K.
A working launch also had to become a platform people could use and maintain. Content managers and administrators needed to manage routine work, while the platform needed ongoing releases, integrations, upgrades and incident response.
Make the delivery choices explicit
I owned the roadmap, implementation and migration. Working with stakeholders, I helped shape the product design and the way content would be organized for desktop and mobile. I translated requirements into delivery work, adjusted scope when necessary, and sought additional people to support the work.
The squad brought together UX, Engineering and Customer Success. I coordinated dependencies across those teams and worked with Product and Skilljar through implementation and migration. Technical and design delivery depended on those specialist partners; my responsibility was to connect the requirements, scope and people needed to deliver.
Work through the technical dependencies
One responsibility within the wider program was coordinating an authentication integration issue. An engineering-built integration was not collecting the expected data. I worked with internal and vendor engineering to coordinate its resolution, connecting the business requirements with the teams responsible for the technical work.
Give administrators control after launch
I continued to own the platform roadmap and operations. I introduced role-based workflows and administrator self-service tools, supported by documentation and training. My documentation covered uploading content, tagging resources, activating users, modifying permission sets, and making HTML/JSON and theming changes.
These changes gave content managers and administrators more control over routine work and helped reduce content-management effort by about 40%. I also added advanced search and filtering, expanded the platform into seven languages, and managed integrations and upgrades. Incident-response and release playbooks helped sustain 99.9% uptime.
Outcomes
- The squad launched the MVP and completed the migration in six weeks, avoiding more than $300K in vendor-extension costs.
- The Sales Solutions Learning Center served 70K+ users and expanded into seven languages.
- Role-based workflows, self-service tools, documentation and training helped reduce content-management effort by about 40%.
- Incident-response and release playbooks helped sustain 99.9% uptime.